Contact Us
Have questions about our platform? Need support with your events or account? Our team is here to help you succeed. Reach out to us through any of the channels below.
Phone Support
Speak directly with our support team for immediate assistance
Mon-Fri: 9AM-6PM EAT
Email Support
Send us detailed inquiries and we'll respond within 24 hours
24/7 email support
Visit Our Office
Located in the heart of Nairobi, serving the entire East African region
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. For urgent matters, please call us directly.
Frequently Asked Questions
Quick answers to common questions about our platform and services.
How do I get started?
Simply create a free account and start exploring our platform. For community events, you can use all features at no cost. For commercial use, our transparent pricing applies only to successful transactions.
What payment methods do you accept?
We accept all major credit cards, mobile money (M-Pesa), and bank transfers. All payments are processed securely through our certified payment partners.
How quickly do I get paid?
Funds from successful events are available for withdrawal within 2 business days. You can withdraw any amount daily, with instant transfers to your linked bank account or mobile wallet.
Do you offer refunds?
Event organizers handle refunds according to their policies. We provide the tools and platform, but refund management is the responsibility of the event organizer.
We're Here to Help
Our dedicated support team is committed to your success. Whether you need technical assistance, business advice, or just have questions, don't hesitate to reach out.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EAT
Saturday: 10:00 AM - 4:00 PM EAT
Sunday: Emergency support only
Response Times
Phone: Immediate
Email: Within 24 hours
Emergency: Within 2 hours
Languages
English
Swahili
French (Business inquiries)